We hope you love your purchase—but if something isn’t right, we’re here to help.

Returns

• Unframed canvas prints, unframed paper prints and original paintings can be returned within 30 days of receiving them. Once you've told us you'd like to return an item, please send it back to us within 14 days.
  
• Framed prints are made to order for you and cannot be returned, other than for faults.

To be eligible for a refund, your item must:

• Be in the same condition you received it, allowing for reasonable handling to look at it, and in its original packaging
• Include proof of purchase (your order number or confirmation email)

To start a return, email artbyaffie@outlook.com. If your return is accepted, we will send you instructions and the address to send your package to. Please don't send anything back to our print partner, as it may be lost. Items sent back to us without first requesting a return will not be accepted.

You arrange and pay for return postage. Please use a tracked service, and for original paintings a tracked and insured service, as the item stays your responsibility until it reaches us.

If Something Arrives Damaged

Please inspect your order when it arrives. If it is damaged, defective, or you received the wrong item, email us within 24 hours of delivery with photos of the item and its packaging. We will replace it or refund you, whichever you prefer. We will let you know whether we need the item sent back, and if we do, we will cover the postage.

Non-returnable Items

We cannot accept returns for:

• Custom or personalised items
• Sale items
• Gift cards

Please contact us at artbyaffie@outlook.com in case of queries. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've received and inspected your return, we will refund the price of the item and the standard delivery cost to your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process your refund too. Your thank-you card and mini print are yours to keep.